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    I see that you are out of stock on many colors of your wallet cases for the iPhone 6/6s.

    Will the case for the iPhone 7 or iPhone 8 fit my iPhone 6/6s phone?

    The iPhone 6/6s does fit in the iPhone 7 and iPhone 8 eyn wallet cases with the exception of the camera lens opening.

    The camera lens was enlarged from the iPhone 6/6s model to the iPhone 7 & 8 models. The opening for the camera lens on the case is just larger. (The camera can still be used but could possibly cause a glare in photos. Opening the back of the case while using camera should eliminate any glare) 


    Here are some photos of an iPhone 6s phone in the iPhone 7 case:

    Will wireless charging work with the eyn wallet case?

    Although we have not tested this ourselves, we do not believe that wireless charging will work well with our cases. Here is a couple of tips taken directly from Apple's support page regarding wireless charging:

    • Wireless charging uses magnetic induction to charge your iPhone. Don't place anything between your iPhone and the charger. Magnetic mounts, magnetic cases, or other objects between your iPhone and the charger might reduce performance or damage magnetic strips or RFID chips like those found in some credit cards, security badges, passports, and key fobs. If your case holds any of these sensitive items, remove them before charging or make sure that they aren’t between the back of your iPhone and the charger.
    • If your iPhone isn't charging or is charging slowly and your iPhone has a thick case, metal case, or battery case, try removing the case.

    Will you have the eyn wallet case for the iPhone X?

    We have decided not to move forward with an eyn case for the iPhone X. This was an extremely hard decision for us to make since we know how many of you have been waiting, but as a small company we have to look at customer demand and based on Apple's recent sales of the iPhone X compared to the other versions of phones, this unfortunately would not make sense for our business.

    We truly apologize for any inconvenience this has caused. We do hope you can understand our situation and know this decision was not made lightly; this is actually the first time we have not made a case for the newest iPhone.

    Our goal at eyn is to grow as a company and continue to make good, quality cases that you love and need. So as phone styles continue to change and you upgrade or change to another phone in the future, I do hope you will check back with us if you're still interested in a storage case at that point.

    Thank you for patience and understanding!

    What is the eyn case made of?

    A strong polycarbonate with a rubber finish for extra protection.

     

    Can I use more than one promo/discount code at checkout?

    No, sorry.  Only one promo code per order.

     
    Is the case waterproof or water resistant?

    The material itself is waterproof and water resistant, but the case does not protect your phone from a full bath. If your case is splashed and the water hasn’t seeped inside, the phone should be fine, but dry it off promptly by removing the phone from the case and drying both the inside and outside of the case as well as the phone.

     
    Does the eyn phone case come with a screen protector?

    We currently do not sell screen protectors. However, the perimeter of the case is engineered to protect the face of the phone from touching any surface or if the phone happens to drop face down.

     
    How much can be stored in the eyn phone case?

    A surprising amount — but don’t go crazy! We can generally fit up to three credit cards and a single folded bill, but try your own combination, which might include a key, tickets, gum, etc. It all depends on how creative you are in packing your case!

     
    Does the wrist strap come with the case?

    Yes, the wrist strap is included for more secure carrying.

     
    Does the eyn phone case work for all smartphones?

    The eyn phone case is currently available for the iPhone 4/4s, 5/5s/SE, 5c, 6/6s, 6 Plus/6s Plus and Samsung GALAXY S4. 

     
    Will my credit cards be deactivated if they are in the case so close to my phone?

    No worries — credit cards are not affected by being next to your phone so the eyn case is a great spot for carrying them.

     

    My new eyn case is making a "clicking" sound when I open and close it.  Is this normal?

     Yes.  This clicking noise you hear is completely normal. This feature is built into the hinged area of the case to enable propping open your phone on a table for video chatting, etc...

     

    What is your return policy?

    Please visit our return policy page for full details regarding returns and exchanges.

     

    What if the case was purchased as a gift?

    If you’re returning an eyn case received as a gift, it must be in new, unused condition, in original packaging and accompanied by an RMA number, as detailed above. 

     

    How will my purchase be refunded?

    The purchase will be refunded back to the original form of purchase. If the case you’re returning was a gift, the person who purchased it will receive the refund.

     

    My case is damaged. Can I get a new one?

    We handle each request on a “case by case” basis and require the following information:

    • Date of purchase
    • Where original purchase was made
    • Case color
    • Case type (iPhone 4/4s, 5/5s/SE, 5c, 6/6s, 6 Plus/6s Plus or Samsung GALAXY S4)
    • Shipping address
    • We’ll respond to your request within 48 hours

     

    Do you sell replacement parts?

    We don’t, but please contact us at customerservice@eynproducts.com and we’ll try to troubleshoot for you.

     

    Where are your products shipped from?

    Our warehouse is located in Connecticut.

     

    How are your products shipped?

    Currently we use the USPS, UPS and Federal Express.

     

    Does eyn products ship internationally?

    Yes, eyn products ships worldwide.

     

    Where is the eyn phone case manufactured?

    The eyn phone case is manufactured in China.

     

    Do you sell wholesale?

    Yes! Please email sales@eynproducts.com . We’ll get back to you within 48 hours.