Standard Return Policy
- You can initiate a return for most new items within 30 days of delivery for a full refund.
- You must return items in unused condition with all original materials that were included with the item.
- We must receive your returned items at our processing facility within 45 days of delivery.
- We inspect all returned items and award a partial refund for opened or used products. (Original shipping charges are not refunded unless the item is defective or incorrect item is received due to our error.)
LOOK UP YOUR ORDER HERE to create a return and print a return label. Please note that the cost of the return label will be deducted from your refund for all standard returns.
Defective Product and Returns Due to Our Error
You may return any defective item (or incorrect item received) within 30 days of delivery.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
LOOK UP YOUR ORDER HERE to create a return and print a return label.
Products Returned After 30 days
Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery.
All returns require a RMA#. Please contact RETURNS to obtain a RMA# and return instructions.
You can request an even exchange for most new and unopened items within 30 days of delivery for the same item only. The item you are returning must be in unused condition with all original materials included with the item. We must receive the original item back before the exchange will be sent out.
All exchanges require a RMA#. Please contact EXCHANGES to obtain a RMA# and complete exchange instructions.